Refund policy

Cancelling an online order

For most goods purchased online, you may tell us that you wish to cancel within 14 days of receiving them. You then have a further 14 days to send them back. Contact us using the details below with your order number and a clear statement that you wish to cancel.

Returning your order

[Confirm return destination and who pays change-of-mind return postage before publication. Do not label the registered office as a returns warehouse without confirmation.]

You may inspect goods as you would in a shop. We may deduct for handling beyond what is necessary to establish their nature, characteristics and functioning, where the law allows.

Refunds

For a valid cancellation we refund the goods and standard outbound delivery charge, where applicable. Enhanced delivery costs above standard delivery are not refundable. Refunds use the original payment method unless agreed otherwise and are made within the applicable statutory deadline; for returned goods this is generally within 14 days of receiving the goods back or evidence they were sent back, whichever is earlier.

Faulty, damaged or incorrect goods

Your statutory rights are separate from change-of-mind returns. Contact us if goods are faulty, damaged, not as described or incorrect so we can arrange the appropriate remedy. Your statutory rights against Ventorix always apply.

Email info@ventorix.co.uk or use our contact form.

Ventorix is operated by Ventorix Ltd, company number 17090937. Registered office: 92 Station Lane, Hornchurch, Essex, United Kingdom, RM12 6LX.